Privacy Policy
Introduction
Tews (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tews.co.uk (the “Site”). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Who We Are
Tews
Contact Email: info@tews.co.uk
Data Protection Officer
Our Data Protection Officer (DPO) can be contacted at info@tews.co.uk.
1. Information We Collect
We collect and process different kinds of personal data about you, depending on how you interact with our Site:
Identity Data: Includes first name, last name, and username.
Contact Data: Includes email address, telephone number, and address.
Technical Data: Includes IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Includes information about how you use our Site, products, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
2. How We Collect Your Data
We use different methods to collect data from and about you, including:
Direct Interactions: You may provide us with your Identity, Contact, and Marketing Data by filling in forms or corresponding with us by post, phone, email, or otherwise.
Automated Technologies: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns through cookies and similar technologies.
Third Parties: We may receive personal data about you from analytics providers (e.g., Google Analytics), advertising networks, and search information providers.
3. How We Use Your Personal Data
We only use your personal data when the law allows us to, and most commonly in the following circumstances:
To fulfill contracts: To process and deliver orders, manage payments, fees, and charges.
To communicate with you: To respond to your inquiries, provide customer support, and send you important updates.
To improve our services: To administer and protect our business and the Site, including troubleshooting, data analysis, testing, system maintenance, and support.
To comply with legal obligations: Such as maintaining records for tax, audit, or regulatory requirements.
Marketing purposes: Where you have opted in to receive marketing materials from us, we may send you updates, offers, and news related to our services.
4. Lawful Basis for Processing
We will process your personal data based on one or more of the following grounds:
Consent: Where you have provided your consent (e.g., subscribing to a newsletter).
Contractual Necessity: To fulfill a contract or agreement with you.
Legal Obligation: To comply with a legal or regulatory requirement.
Legitimate Interest: For our legitimate business interests (e.g., analyzing user behavior to improve our Site), unless your rights override those interests.
5. Disclosure of Your Information
We may share your personal data with the following:
Service Providers: Who help us provide services (e.g., IT and system administration services).
Professional Advisors: Including lawyers, bankers, auditors, and insurers.
Third-party Analytics Providers: To help us understand how you use our Site (e.g., Google Analytics).
Regulators: Where required to comply with legal obligations.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
6. International Transfers
We may transfer, store, or process your data outside of the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection by implementing appropriate safeguards, such as:
Ensuring the destination country has adequate data protection laws.
Using specific contracts approved by the UK or EU authorities.
7. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Despite our efforts, no transmission method over the Internet or electronic storage method is 100% secure.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose for which it is collected.
9. Your Legal Rights
Under data protection laws, you have rights in relation to your personal data, including:
Right of Access: Request access to your personal data.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure: Request deletion of your personal data, where legally allowed.
Right to Restrict Processing: Request restriction of processing of your personal data.
Right to Data Portability: Request the transfer of your data.
Right to Object: Object to processing where we rely on legitimate interests.
To exercise any of these rights, please contact us using the details above. We may request specific information to verify your identity.
10. Cookies
Our Site uses cookies to collect information about your browsing activities, such as remembering login details and providing a tailored experience. For more information on the cookies we use, please see our [Cookie Policy Link].
11. Third-Party Links
Our Site may include links to third-party websites, plug-ins, and applications. We do not control these third-party sites and are not responsible for their privacy practices. We encourage you to read the privacy policies of any website you visit.
12. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in our practices, legal requirements, or other operational reasons. The latest version of our Privacy Policy will always be available on our Site, and we encourage you to review it periodically.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: info@tews.co.uk